The Workspace User Guide
1.1.What is the Workspace?
1.2.What to Expect During Your Trial
2.1.Groups, Workflows, and Items Terminology
2.2.Setting Up Groups and Workflows
2.3.Editing Groups and Workflows
3.4.Groups and Workflows
4.6.Searching and Filtering
5.1.Creating a New Item
5.7.Moving and Tracking Items
6.2.The Contact Form
6.3.Assigning Contacts to Items
7.3.Creating an Item from a Message
Groups, Workflows, and Items Terminology
You’ll come across the following terminology throughout the User Guide and in your Workspace:
- Group – a collection of similar items.
- Workflow – a sequence of work steps or statuses, associated with a group, through which items pass.
- Item – an individual piece of work that is housed in a group and moves within and through workflows.
The relationship between groups, workflows, and items is depicted below.