The Workspace User Guide
1.1.What is the Workspace?
1.2.What to Expect During Your Trial
2.1.Groups, Workflows, and Items Terminology
2.2.Setting Up Groups and Workflows
2.3.Editing Groups and Workflows
3.4.Groups and Workflows
3.6.Item Field Settings
4.6.Searching and Filtering
4.8.Limited Account Preview
5.1.Creating a New Item
5.7.Moving and Tracking Items
6.2.The Contact Form
6.3.Assigning Contacts to Items
7.3.Creating an Item from an Inquiry
Groups, Workflows, and Items Terminology
You’ll come across the following terminology throughout the User Guide and in your Workspace:
- Group – a collection of similar items.
- Workflow – a sequence of work steps or statuses, associated with a group, through which items pass.
- Item – an individual piece of work that is housed in a group and moves within and through workflows.
- Task – an individual piece of work within an item. Items can have many tasks.
The relationship between groups, workflows, and items is depicted below.